Terms of Service | Gravity Telehealth

Terms of Service

These Terms of Service were last updated on 9 May 2025 and apply to all users of Gravity Telehealth.

1. Definitions

"Gravity Telehealth" refers to the online telemedicine platform owned and operated by Clinics Medical Group Pte Ltd, a company legally registered in Singapore. Gravity Telehealth connects patients with licensed medical professionals for tele-consultations.

"Clinics Medical Group" refers to Clinics Medical Group Pte Ltd, the legal entity that owns and operates the Gravity Telehealth platform.

"Platform" refers to the Gravity Telehealth website, mobile application, electronic medical records (EMR) system, and all associated software and services.

“User” refers to any individual who creates an account on the Gravity Telehealth platform, including those who browse, access, or use any part of the platform, whether or not they book a telemedicine consultation or other service. This includes both prospective Patients and healthcare providers (Doctors).

“Patient” refers to any individual who books a telemedicine consultation or other healthcare-related service through the Gravity Telehealth platform and provides personal health information for the purpose of receiving medical advice or care. Simply registering for an account does not constitute becoming a Patient under these Terms.

"Doctor" refers to any licensed medical professional who registers on Gravity Telehealth to provide tele-consultations.

“Care Team” refers to the group of authorised individuals acting on behalf of Gravity Telehealth to support the delivery of services on the platform. This includes Doctors, clinical coordinators, administrative personnel, and other staff involved in patient care, communication, or service facilitation.

"EMR System" refers to the electronic medical records system used by Gravity Telehealth to store and record patient details and medical information.

"Tele-consultations" refers to remote interactions between Patients and Doctors facilitated through the Gravity Telehealth platform. Tele-consultations include, but are not limited to, video calls, audio calls, chat-based messaging, and email communication. These interactions encompass both synchronous (real-time) and asynchronous (time-delayed) forms of telehealth, enabling medical advice, evaluations, and recommendations without requiring in-person visits.

“Prescription” refers to a formal, legally valid directive issued by a Doctor licensed in the Patient’s country. A Prescription must comply with the legal and regulatory requirements of the Patient’s jurisdiction to be valid and enforceable. Prescriptions issued by Doctors not licensed in the Patient’s country may not be legally recognised or accepted by local pharmacies and are provided solely for informational purposes unless otherwise permitted by local law.

"Medication Recommendation" refers to advice provided by a Doctor regarding potential medications, which is not a legal prescription.

"Health Information" refers to all healthcare-related data, guidance, and materials provided on the Gravity Telehealth platform, including but not limited to text, images, videos, and other forms of communication related to healthcare.

"PDPA" refers to the Personal Data Protection Act of Singapore, a legal framework governing the collection, use, disclosure, and management of personal data. It balances the rights of individuals to safeguard their personal information with the legitimate needs of organisations to handle personal data responsibly for reasonable and lawful purposes.

2. Scope of Services

Gravity Telehealth is an online platform that facilitates communication between Patients and Doctors for tele-consultations. By accessing or using our services, you agree to these Terms of Service.

Non-Emergency Use Only

Gravity Telehealth does not provide emergency or urgent care services. Tele-consultations are intended for non-emergency healthcare needs only. If your condition worsens during a consultation or you experience a medical emergency, inform the Doctor immediately and contact your local emergency services.

Facilitator Role

Gravity Telehealth facilitates communication between Patients and Doctors but does not offer medical advice or treatment. We present self-reported information provided by Doctors and are not responsible for the accuracy of such information.

Patient Eligibility and Geographic Restrictions

Services may not be available in all locations. Patients must be located in jurisdictions where telemedicine services are legal and permitted. Patients are responsible for ensuring that using our services complies with local laws and regulations.

Software and Technology

The platform includes an Electronic Medical Records (EMR) system used by Doctors to record, store, and view health information. It facilitates video consultations and includes chat/messaging features for communication between Patients and the Care Team. The platform also supports payment processing, including the storage of relevant banking details. Patients may view certain Medical Records, Prescriptions, or Medication Recommendations recorded by the Doctor during the consultation. This information is extracted directly from the Doctor’s clinical notes and is not edited, modified, or independently verified by Gravity Telehealth.

3. Cross-Border Telemedicine

3.1 Cross-border Consultations

Gravity Telehealth enables international consultations between Patients and Doctors. However, Patients are responsible for ensuring that cross-border telemedicine services are permitted under the laws of their country. Patients located in jurisdictions where such services are restricted must not use Gravity Telehealth’s services.

Patients should be aware that foreign-issued prescriptions may not be valid or accepted in their jurisdiction. Before relying on any prescription, Patients must check with their local pharmacy or health authority. If a foreign prescription is not accepted, we recommend booking a consultation with a Doctor licensed in the Patient’s country via our platform.

3.2 Scope of Doctor Services

Doctors Licensed in the Patient's Country

These Doctors may provide full medical consultations, including diagnoses, treatment plans, and legally valid prescriptions, in accordance with local laws and regulations. They can issue legal prescriptions that may be accepted in the patient's country.

Doctors Not Licensed in the Patient's Country

These Doctors may provide general medical advice and recommendations based on the information provided by the Patient.

They may issue prescriptions, but these may not be accepted in the Patient’s country unless local laws allow the use of foreign-issued prescriptions.
These Doctors cannot provide legally valid diagnoses or enforceable treatment plans in jurisdictions where they are not licensed.
If a foreign-issued prescription is not accepted, we recommend booking a consultation with a doctor licensed in the patient’s country through our platform.

3.3 Patient Responsibility:

Patients must take full responsibility for the following:

Verifying Doctor Licensing:
Patients must check the licensing status of the Doctor they choose. This information is displayed on each Doctor’s profile. It is the Patient’s responsibility to ensure the Doctor is authorised to provide the type of care needed.
Understanding Consultation Limits:

Doctors licensed in the Patient’s country can issue diagnoses and prescriptions where legally permitted.
Doctors not licensed in the Patient’s country are limited to offering general advice. These consultations do not establish a formal doctor-patient relationship as defined under local law.

Prescription Validity:
Prescriptions issued by Doctors not licensed in the Patient’s country may or may not be valid under local law. Patients must:

Confirm with local pharmacies or regulators whether foreign-issued prescriptions are acceptable.
Understand that prescriptions are issued solely by the Doctors, and that Gravity Telehealth does not issue, review, or take responsibility for any prescriptions. Gravity Telehealth makes no guarantees regarding the validity, enforceability, or acceptance of any prescription outside the Doctor’s licensed jurisdiction.

Suitability of Consultation Type:
Patients must determine whether the service booked meets their needs and local legal requirements. Patients are encouraged to seek follow-up care from a locally licensed provider when necessary.
Regional Limitations:
Patients acknowledge and accept that medical terminology, practices, guidelines, and standards of care may differ between regions and countries. Additionally, the availability of medicines, diagnostic tests, and treatments may vary based on regional regulations and resources. Patients further acknowledge that Doctors providing tele-consultations through Gravity Telehealth may not have full knowledge of the availability of care, guidelines, or best practices specific to the Patient's region, particularly in jurisdictions where the Doctor is not licensed. Gravity Telehealth and the Doctors are not responsible for any limitations or differences in care arising from these regional discrepancies.
Compliance with Local Laws:
Both Patients and Doctors must comply with all applicable healthcare and data protection laws in their respective countries. Gravity Telehealth is not responsible for non-compliance by Users.

3.4 Cross-Border Data Transfers and Privacy

By using Gravity Telehealth, Patients consent to the cross-border transfer of their data to facilitate telemedicine consultations. Health data may be stored or processed in jurisdictions other than the Patient’s own.

Gravity Telehealth applies strict data protection practices in line with the Personal Data Protection Act (PDPA) of Singapore. However, Patients are responsible for understanding their own country’s data protection laws. If you do not consent to cross-border data transfers, you should not use Gravity Telehealth.

4. Patient Consent and Telemedicine

By using Gravity Telehealth, you agree to receive healthcare services via telemedicine and acknowledge the following:

Informed Consent

Before each tele-consultation, you will be asked to complete a separate informed consent form, which explains the nature, benefits, risks, and alternatives of telemedicine. Proceeding with a consultation implies your consent to receive care remotely.

Scope and Limitations of Telemedicine

Tele-consultations are not a replacement for in-person medical care. The absence of physical examinations may limit diagnostic accuracy and treatment effectiveness. You are encouraged to seek in-person follow-up when recommended by your consulting Doctor.

Licensing and Service Limitations

The scope of services provided through telemedicine may vary depending on the doctor’s licensing status in the patient’s country.

Doctors Licensed in Your Country may offer full medical consultations, including formal diagnoses and prescriptions, in accordance with local regulations.
Doctors Not Licensed in Your Country may only provide medical advice or general health recommendations. Diagnoses and prescriptions may not be legally valid in your jurisdiction.
Patients are responsible for reviewing the Doctor’s licensing status, clearly displayed on their profile, and understanding these limitations when booking a consultation.

Medical Advice Based on Provided Information

Medical advice given is based solely on the information you provide. Incomplete or inaccurate information may affect the quality and accuracy of care. Patients should validate recommendations with a locally licensed provider when in doubt or when local care is needed.

Availability of Services

Gravity Telehealth does not guarantee uninterrupted service. Telemedicine services may occasionally be unavailable due to maintenance, technical issues, or external factors beyond our control.

Data Privacy and Risks

Gravity Telehealth uses encryption and complies with the Personal Data Protection Act (PDPA) of Singapore. However, no system can eliminate all data transmission risks. By using the platform, you acknowledge this and consent to the transfer and storage of your health data across jurisdictions as required for the tele-consultation.

No Guarantee of Outcomes

The accuracy of diagnoses and recommendations depends on the information you provide. You are responsible for ensuring all personal and medical details shared during the consultation are complete and accurate.

No Emergency Care

Gravity Telehealth is not suitable for emergency medical situations. If your condition is urgent or life-threatening, contact your local emergency services immediately. If your symptoms worsen during a tele-consultation, inform the Doctor and seek emergency care without delay.

Technical Disruptions

If your consultation is interrupted or incomplete due to technical issues, you are responsible for seeking alternative medical care as needed.

5. Eligibility and Age Restrictions

5.1 Telemedicine Consultations – 18+ Only

Telemedicine consultations are only available to individuals aged 18 and over. By using this service, you confirm that you are at least 18 years old. We reserve the right to suspend or terminate accounts found to be in violation of this policy.

5.2 Access to Health Information and Educational Content

General health content on Gravity Telehealth (non-consultation material) may be accessible to all ages. However, users under 18 may only access such content under the supervision of a parent or legal guardian. We encourage parents to monitor and guide their child’s use of our platform.

6. Doctor-Patient Relationship

6.1 Establishment of a Doctor-Patient Relationship

A formal doctor-patient relationship is established when:

A Patient books and attends a medical consultation with a Doctor who is licensed to practice medicine in the same country as the Patient.
The Doctor provides medical advice, diagnoses, or treatment within the scope of their professional license and in compliance with the laws of the Patient’s jurisdiction.

6.2 Medical Advisory Service (Doctors Not Licensed in Patient’s Country)

If a Doctor is not licensed in the Patient’s country, the interaction is classified as a medical advisory service, and a formal doctor–patient relationship is not established.

In such cases:

The Doctor may only offer general medical advice and recommendations.
The consultation is advisory in nature and should not be used as a substitute for a formal diagnosis or enforceable prescription under the Patient’s local laws.
Legally valid prescriptions cannot be issued unless local laws permit the acceptance of foreign-issued prescriptions.
Gravity Telehealth does not issue prescriptions and is not responsible for any prescriptions provided by Doctors using the platform. The validity, legality, and local acceptance of any prescription — particularly those issued by Doctors not licensed in the Patient’s country — are not guaranteed by Gravity Telehealth and must be verified by the Patient with local pharmacies and authorities.

6.3 Limitations of a Medical Advisory Service

Advice provided under these conditions is for informational purposes only.
It should not replace local, in-person care or consultation with a locally licensed healthcare provider.
Patients are encouraged to validate all recommendations locally before acting upon them.

6.4 No Ongoing Care Obligation

Regardless of whether a formal doctor–patient relationship or an advisory service is provided:

The relationship is limited to the specific tele-consultation session.
It does not imply any ongoing obligation of care, unless explicitly agreed upon by both the Patient and the Doctor.

6.5 Acknowledgment by the Patient:

By using Gravity Telehealth, the Patient acknowledges and agrees to these terms regarding the formation (or lack thereof) of a doctor-patient relationship.

7. User Responsibilities

7.1 Responsibilities of Patients

Provide Accurate Information

Submit accurate and complete personal and medical details when using the platform.

Ensure Connectivity

Maintain stable internet connections and compatible devices for appointments. Secure your devices with up-to-date security software. Users are responsible for providing their own equipment, including devices and internet access, necessary to use the platform.

Technology Compatibility

Ensure that devices meet the minimum technical requirements to use the platform effectively.

Secure Accounts

Protect account credentials and report unauthorised access promptly. Use secure networks to access the platform. Accounts must not be shared; only one account per Patient is allowed.

Limitation on Number of Accounts

Each Patient is allowed only one account. Creating multiple accounts is prohibited and may result in termination of services.

Abide by Terms

Misuse of the platform or abuse toward staff or service providers will result in a warning and possible termination of accounts. Gravity Telehealth reserves the right to refuse service.

Responsibility for Language Compatibility

Patients are responsible for ensuring effective communication during their consultation by verifying the spoken languages of the doctor prior to booking. The doctor’s language proficiency is displayed on their profile. If the patient does not speak a language the doctor is fluent in, it is the patient’s responsibility to arrange for a qualified translator or interpreter to facilitate the consultation. Gravity Telehealth and the consulting doctor are not responsible for any miscommunication, misunderstandings, or adverse outcomes arising from language barriers or the lack of a translator.

Definition of Misuse or Abuse

Includes, but is not limited to:

Providing false or misleading information.
Sharing accounts with others.
Using the platform for unlawful purposes.
Harassing, threatening, or defaming staff, Doctors, or other Users.
Attempting to access unauthorised areas of the platform.
Violating any applicable laws or regulations.

Telecommunication Charges

Users are responsible for any telecommunication charges, data charges, or other fees incurred while using the platform.

Restrictions on Reproduction of Platform

Users shall not copy, modify, distribute, sell, or lease any part of our platform or included software, nor may they reverse engineer or attempt to extract the source code of that software.

Acknowledgment of Understanding:

By using the platform, Users acknowledge that they have read, understood, and agree to these Terms of Service.

7.2 Responsibilities of Doctors

Provide Accurate Information:

Submit accurate and complete professional and personal details, including valid medical registration numbers and IDs.

Compliance with Laws:

Adhere to all applicable laws and regulations in their country of registration and in the Patient's country, if required, including licensing requirements for providing telemedicine services to Patients in other countries.

Professional Conduct:

Provide services in good faith and in accordance with professional medical and ethical standards.

8. Technology and Data Processing

Platform Use

Gravity Telehealth's platform includes an EMR system used to store Patient details and medical information. The platform facilitates video consultations and includes chat/messaging features for communication between Patients and the Care Team.

Data Security

We employ industry-standard encryption to protect user data during transmission and storage. Data is stored on secure servers provided by Amazon Web Services (AWS).

Potential for Errors

Patients should be aware that software can malfunction or have errors. Gravity Telehealth is dedicated to resolving any errors promptly but is not liable for damages resulting from technological issues beyond our control.

No Guarantee of Availability

Gravity Telehealth does not guarantee that the platform will be free from errors or interruptions. Services may be temporarily unavailable due to maintenance or other factors.

Third-Party Software and Integrations

The platform may integrate with third-party software and services, which may have their own terms and conditions. Users agree to comply with any such terms when using third-party services.

Medical Records and Data Accuracy

There is potential for errors in medical notes recorded by Doctors. Gravity Telehealth cannot take responsibility for such errors. Patients should review their medical records and report inaccuracies.

Data Anonymisation and Research

Gravity Telehealth may use anonymised and aggregated data for research, statistical analysis, and service improvement. No personally identifiable information will be disclosed without explicit consent.

Security Incident Reporting

Users should report any security incidents or vulnerabilities they discover related to the platform to support@clinicsmedicalgroup.com

Data Backup and Recovery

Gravity Telehealth regularly backs up data and has procedures in place to recover data in case of system failures.

9. Connectivity and Rescheduling

Patient Connectivity Issues:

If you experience connectivity issues during a consultation, switch to audio mode if possible or notify us within 24 hours to reschedule.

Doctor Connectivity Issues:

If a Doctor fails to connect within 15 minutes of the scheduled time, you are entitled to a refund or rescheduling.

Cancellations

Full Refunds:
Available if cancellation is made with at least 72 hours' notice prior to the scheduled appointment.
Emergency-Based Cancellations:
Gravity Telehealth understands that unforeseen emergencies may arise, preventing Patients or Doctors from attending scheduled consultations. Requests for emergency-based cancellations will be reviewed on a case-by-case basis. To be eligible, Patients or Doctors must provide sufficient and appropriate evidence supporting the nature of the emergency, such as a medical certificate, police report, or other verifiable documentation. In the event of an emergency, please contact our support team at support@clinicsmedicalgroup.com to request a refund.

Gravity Telehealth reserves the sole and final discretion to determine whether the evidence provided is satisfactory and whether the cancellation qualifies as an emergency. Gravity Telehealth's decision regarding the approval or denial of an emergency-based cancellation, and any associated refund or rescheduling, shall be final and binding.

10. Liability and Limitations

10.1 Platform Liability

Gravity Telehealth is not responsible for:

Medical advice, diagnoses, outcomes, prescriptions or treatments provided by Doctors.
Inaccuracies or omissions in Patient records caused by Doctors.
Availability, legality, or suitability of medications in the Patient's jurisdiction.
Errors or malfunctions of the software or platform.
Third-party content or websites accessed through the platform.

10.2 Doctor Liability

Doctors are responsible for the quality of care they provide and for complying with the laws and regulations of their own licensing jurisdiction and, where applicable, the Patient’s jurisdiction. Gravity Telehealth takes reasonable steps to verify Doctors’ credentials during onboarding but is not responsible for their ongoing compliance or clinical decisions.

Medical Malpractice

Liability and Indemnity Coverage:
Medical malpractice claims related to services delivered through Gravity Telehealth are managed in accordance with the platform’s professional liability arrangements. Patients agree to report any malpractice concerns directly to Gravity Telehealth for appropriate follow-up. Individual doctors are not required to maintain separate insurance for consultations conducted via this platform.
Dispute Resolution:
In the event of a malpractice claim, the Patient agrees to notify Gravity Telehealth immediately. Gravity Telehealth will cooperate with relevant legal or insurance processes in accordance with its obligations under the indemnity coverage.
Gravity Telehealth’s Role:
Gravity Telehealth may assist in resolving disputes related to medical malpractice in coordination with its insurers, but it does not guarantee outcomes and is not a party to any personal claim between the Patient and the Doctor unless required to be by law or the terms of the indemnity policy.
Disclaimer of Liability:
While Gravity Telehealth takes reasonable steps to ensure quality of care, it does not guarantee the outcome of any medical consultation. By using the platform, the Patient acknowledges and agrees that Gravity Telehealth is not liable for any harm, injury, or damages except as expressly covered under applicable insurance or required by law.
Limitation of Liability for Indirect Damages:
Gravity Telehealth is not liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of the platform.

10.3 Indemnification

Users agree to indemnify and hold harmless Gravity Telehealth, its affiliates, officers, agents, and employees from any claim, demand, liability, loss, or expense (including legal fees) arising out of or in connection with:

Your use of the platform;
Your violation of these Terms;
Your infringement of the rights of any third party;
Your breach of applicable laws or regulations;
Any content you upload, share, or transmit through the platform that infringes the rights of others.

11. Treatment Recommendations and Prescriptions

11.1 Doctors Licensed in the Patient’s Country

Prescription Authority

Doctors who are licensed in the Patient’s country may issue legal prescriptions in accordance with applicable local laws and regulations.

Patient Responsibility

Patients are responsible for ensuring that such prescriptions are valid and accepted by local pharmacies. Prescription acceptance may vary depending on national or regional pharmacy regulations.

11.2 Doctors Not Licensed in the Patient’s Country

Medication Recommendations Only

Doctors not licensed in the Patient’s country may provide general medication recommendations, but they cannot issue legally valid prescriptions unless permitted by local laws allowing for the recognition of foreign-issued prescriptions.

Local Variations in Prescription Requirements

Some medications may be available without a prescription depending on the Patient’s local laws. It is the Patient’s responsibility to verify whether a prescription is required before obtaining or using any recommended medication.

No Guarantee of Acceptance

The acceptance of foreign-issued prescriptions is at the discretion of local pharmacies and health authorities. Gravity Telehealth does not guarantee that prescriptions issued by any consulting Doctor—whether licensed locally or abroad—will be accepted in the Patient’s jurisdiction.

11.3 Liability of Gravity Telehealth and Doctors

Neither Gravity Telehealth nor the consulting Doctors are responsible for:

A pharmacy’s decision to reject a prescription, regardless of the Doctor’s licensing status;
The availability, legality, or classification (e.g. prescription-only vs. over-the-counter) of any recommended medication in the Patient’s country;
The clinical appropriateness or suitability of any prescribed medication or recommended test for the Patient’s specific needs, which must be verified through local medical guidance where necessary.

12. Referrals

12.1 Nature of Referrals

Referrals provided by Doctors on the Gravity Telehealth platform—whether for tests, treatments, or specialist consultations—are considered non-binding, informal suggestions intended to support the Patient’s healthcare journey. They do not constitute formal medical directives, prescriptions, or guaranteed access to care.

Doctors, particularly those not licensed in the Patient’s country, may provide general advisory guidance only. Such referrals are not enforceable under the Patient’s local laws or healthcare systems.

12.2 Patient Responsibility

Patients are solely responsible for:

Verifying the suitability, availability, legality, and cost of any referred services within their local healthcare system;
Confirming the credentials, location, and scope of practice of any referred specialists, clinics, or laboratories;
Determining whether tests or treatments recommended during the consultation are accessible and appropriate under local regulations;
Seeking follow-up care with a locally licensed healthcare provider when recommended by the consulting Doctor or when further in-person evaluation, diagnosis, or treatment is needed.

Patients should conduct due diligence before relying on any referral provided through the platform. All medical decisions and follow-up actions are taken at the Patient’s own discretion and risk.

12.3 Limitations of Doctors and Platform

Doctors delivering consultations via Gravity Telehealth:

May not have full knowledge of healthcare infrastructure, services, or clinical standards in the Patient’s country;
Cannot guarantee the accuracy or local relevance of any referral or recommendation;
Are not responsible for coordinating follow-up care or ensuring access to referred services.

12.4 Gravity Telehealth and the consulting Doctors:

Are not liable for any delays, costs, or negative outcomes arising from the use, inaccessibility, or rejection of a referral;
Do not assume responsibility for incorrect specialty recommendations or miscommunications resulting from limited regional context.

12.5 Liability and Legal Boundaries

Neither Gravity Telehealth nor the consulting Doctors can be held liable for the consequences of acting on a referral, unless the Doctor has acted:

In bad faith,
Outside the scope of their professional license, or
In violation of applicable medical laws in their jurisdiction.

12.6 Summary Clause

Referrals are advisory only. Patients must take all necessary steps to ensure the safety, legality, and appropriateness of follow-up care. Gravity Telehealth assumes no responsibility for referral outcomes, and does not guarantee access, availability, or accuracy of referred services.

13. Privacy, Data Access, and Record Management

Compliance with Regulations

Gravity Telehealth complies with the Singapore Personal Data Protection Act (PDPA) and other applicable data protection laws to ensure the privacy, security, and appropriate use of personal data. All data retention, access, and processing practices are designed to align with these regulatory requirements.

Record Access

Patients may request access to their records by submitting a formal request, subject to verification processes. Gravity Telehealth will process such requests within four (4) weeks. Access to records is subject to applicable legal and regulatory obligations.

Retention of Health Data

Gravity Telehealth retains health data for a minimum period of fifteen (15) years or the maximum duration required by applicable laws, whichever is longer. This retention policy ensures compliance with legal, regulatory, and medical record-keeping standards. Health data will not be retained beyond this period unless there is a continuing legal or business purpose.

Retention of Non-Health Data

Gravity Telehealth retains non-health data, such as account registration details and transactional records, in accordance with the PDPA. As required by law, Gravity Telehealth will cease retaining personal data, or remove the means by which it can be associated with specific individuals, when it is reasonable to assume that:

The purpose for which the data was collected is no longer being served; and
Retention is no longer necessary for legal, regulatory, or business purposes.

Retention and Use of Anonymised Data

Gravity Telehealth reserves the right to retain anonymised data indefinitely. Once data has been anonymised to remove any means of identifying the individual, it is no longer considered personal data under the PDPA. Anonymised data and its derivatives, such as aggregated or statistical data, are deemed the property of Gravity Telehealth and its related future entities. This data may be used for research, statistical analysis, service improvement, and other lawful purposes without limitation or obligation to the original data subjects.

Patient Requests for Data Deletion

Patients may request the deletion of their personal or medical records by submitting a formal request to Gravity Telehealth.

Health Data: Requests for deletion of health data are subject to legal and regulatory obligations. Gravity Telehealth may retain health data beyond the requested deletion date if required for legal compliance or to protect Gravity Telehealth’s legal rights, such as defending against potential claims.
Non-Health Data: Non-health data, such as account registration details and transactional records, is not subject to deletion requests and may be retained indefinitely for business and compliance purposes.

Waiver of Claims upon Deletion

By requesting the deletion of medical records, the Patient expressly waives all rights to:

Take legal action against Gravity Telehealth related to the deleted records.
Claim compensation or damages resulting from the deletion of such records.

Procedure for Legal Requests for Data

Gravity Telehealth may disclose user data in response to legal requests, such as subpoenas, court orders, or other lawful mandates. Where permitted by law, Gravity Telehealth will notify affected users of such requests prior to disclosure.

Data Breach Protocol

In the event of a data breach, Gravity Telehealth will promptly notify affected users and take appropriate measures to mitigate the impact in accordance with the PDPA and other applicable data protection laws.

14. Health Information

Informational Use Only

All Health Information provided through Gravity Telehealth’s platform, is intended solely for educational purposes. This information is not a substitute for professional medical advice, diagnosis, or treatment. Users should always consult a licensed healthcare provider regarding any health concerns or medical conditions. Gravity Telehealth does not guarantee that medical information provided on the platform is up-to-date or complete. Reliance on this information is at the user's own risk.

Copyright Protection

All Health Information, including text, images, videos, and other forms of content, is the property of Gravity Telehealth and is protected under applicable intellectual property laws. Unauthorised reproduction, reprinting, distribution, or use of any Health Information without express permission from Gravity Telehealth is strictly prohibited.

Ownership of Health Information

All Health Information provided on the Gravity Telehealth platform, whether original, translated, summarised, or edited, is the exclusive property of Gravity Telehealth. Gravity Telehealth reserves the right to publish, withdraw, modify, or alter any Health Information at any time without prior notice.

15. Dispute Resolution

Complaints

Submit concerns to support@clinicsmedicalgroup.com. We prioritise amicable resolution.

Arbitration

Unresolved disputes proceed to binding arbitration, governed by Singapore law. Arbitration may not be enforceable in all jurisdictions.

Class Action Waiver

Users agree to resolve disputes individually and waive the right to participate in class-action lawsuits.

16. Intellectual Property

Ownership of Content

All content, materials, and intellectual property available on or through the Gravity Telehealth Platform, including but not limited to text, graphics, logos, images, software, videos, design elements, and underlying code (collectively, "Content"), are the property of Gravity Telehealth, its affiliates, or licensors, and are protected by copyright, trademark, patent, trade secret, and other applicable intellectual property laws.

Limited License

Gravity Telehealth grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform and its Content solely for personal, non-commercial purposes. This license does not include any resale or commercial use of the Platform or its Content; any collection and use of listings, descriptions, or prices; any derivative use of the Platform or its Content; or any use of data mining, robots, or similar data-gathering and extraction tools.

Prohibited Uses

You agree not to:

Copy, modify, distribute, reproduce, republish, or display any part of the Content without prior written consent from Gravity Telehealth.
Reverse engineer, decompile, or disassemble any software or technology used on the Platform.
Remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed on the Platform.
Use the Platform or its Content for unlawful purposes or in a manner that infringes the rights of Gravity Telehealth or any third party.

Trademarks

The trademarks, logos, and service marks displayed on the Platform (collectively, "Trademarks") are the registered and unregistered marks of Gravity Telehealth, its licensors, or other third parties. You are not granted any right or license to use any Trademarks without the express prior written permission of Gravity Telehealth or the respective trademark owner.

User Contributions

If you submit or post any content, suggestions, feedback, or ideas to Gravity Telehealth (collectively, "User Contributions"), you grant Gravity Telehealth a non-exclusive, royalty-free, perpetual, irrevocable, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Contributions worldwide in any media. Gravity Telehealth reserves the right to remove or edit any User Contributions without prior notice.

Third-Party Intellectual Property

Gravity Telehealth respects the intellectual property rights of others and expects Users to do the same. If you believe that your intellectual property rights have been infringed on the Platform, please contact us immediately with the necessary details, and we will take appropriate action, including removing the infringing content if warranted.

Termination of Rights

Gravity Telehealth may terminate the limited license granted herein at any time if you breach these Terms or engage in unauthorised use of the Platform or its Content.

Legal Action

Unauthorised use of the Content or Trademarks may result in civil or criminal penalties under applicable intellectual property laws. Gravity Telehealth reserves the right to pursue all available remedies to protect its intellectual property rights.

17. Updates to Terms

Modification of Terms

We reserve the right to modify these Terms at any time. Updates will be communicated via email or the platform.

User Agreement to Updates

Continued use after updates constitutes acceptance. If you disagree, you must stop using the platform.

Notice for Changes in Fees

Any changes in fees for subscribed services will be communicated to users. Users’ continued use of the platform after fee changes constitutes acceptance of the new fees.

18. Termination of Services

User Termination Rights

Users may terminate their account at any time by contacting support@clinicsmedicalgroup.com. Upon termination, certain data may be retained as necessary to comply with legal, regulatory, or contractual obligations.

Gravity Telehealth's Termination Rights

We reserve the right to terminate or suspend a User’s access to the Platform at our sole discretion, with or without prior notice, in the following circumstances:

Violations of these Terms or any applicable laws or regulations.
Engagement in prohibited conduct or misuse of the Platform.
Non-payment of fees or charges for services rendered.

Outstanding Fees and Charges

In the event of account termination, Users remain responsible for any outstanding fees or charges incurred before the termination date. Gravity Telehealth reserves the right to take necessary actions, including legal proceedings or debt collection, to recover unpaid amounts. Users acknowledge that failure to settle outstanding fees may result in additional penalties or costs. Furthermore, Users agree to bear any expenses incurred by Gravity Telehealth in the process of recovering unpaid amounts, including but not limited to legal fees, administrative costs, and third-party collection agency charges.

Survival of Terms

Provisions of these Terms that, by their nature, should survive termination shall continue to apply after termination. These include, but are not limited to:

User Responsibilities.
Liability and Limitations.
Indemnification.
Dispute Resolution.
Any obligations relating to unpaid fees.

19. Accessibility and Non-Discrimination

Disability Compliance

We strive to provide access to individuals with disabilities, complying with accessibility standards.

Non-Discrimination

Gravity Telehealth does not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other protected characteristic.

20. Payments

Payment Terms

Payments are set and collected in U.S. dollars. Users are responsible for any currency exchange fees.

Taxes

Users are responsible for paying all taxes, duties, and other governmental charges imposed in connection with their use of the services. Gravity Telehealth will collect taxes where required by law.

Insurance Claims

We do not accept insurance at this time. Patients are responsible for all service costs.

Third-Party Payment Processors

Payments are processed through third-party services, which may have their own terms and conditions

21. Marketing Communications

Consent for Communications

User consent for marketing communications will be obtained separately. Users may opt out at any time.

22. Security Measures

Encryption Standards

We use industry-standard encryption to protect data during transmission and storage.

User Responsibilities

Users are responsible for:

Keeping account information confidential;
Using secure networks to access the platform;
Protecting devices with up-to-date security software.

Security Incident Reporting

Users should report any security incidents or vulnerabilities they discover related to the platform to support@clinicsmedicalgroup.com

23. Feedback and Surveys

User Participation

We may conduct general surveys to improve services.

24. Legal Disclaimers

No Warranty

The platform is provided "as is" without warranties of any kind.

Health Disclaimers

Telemedicine has limitations, especially cross-border. Services may not suit all medical conditions. We do not guarantee accuracy or completeness of information. Patients are responsible for seeking local in-person care if necessary.

Medical Device Disclaimer

The platform is not intended to serve as a medical device or software for diagnosis or treatment.

25. Initial Service Offering

Geographical Scope

Services will initially be offered to patients across Asia. Patients must ensure compliance with local laws.

26. Doctor Onboarding and Verification

Verification Process

Healthcare providers are required to submit relevant documentation or information for verification of identity, licence and clinical background. While we strive to keep information up to date, we cannot be held responsible for inaccuracies in Doctors' profiles.

Languages Spoken

Doctors' languages are displayed on their profiles for effective communication.

27. Emergency Situations

Gravity Telehealth does not provide emergency medical care. Telemedicine is not a substitute for urgent, in-person medical attention. If you experience a medical emergency, you must seek immediate care from local emergency services or healthcare providers in your country.

Gravity Telehealth and its consulting Doctors are not liable for any adverse outcomes resulting from a delay in seeking emergency care. Patients acknowledge that any reliance on telemedicine for urgent conditions is done at their own risk.

28. Acceptable Use and User Conduct Policy

You agree not to:

Use the platform for unlawful purposes.
Distribute unsolicited material or spam.
Post or transmit harmful, defamatory, or offensive content.
Attempt to disable or interfere with the platform.
Violate or attempt to violate the platform's security.
Use automated means to access or collect data without permission.
Engage in any activity that:

Violates any laws or regulations.
Involves the transmission of unsolicited commercial communications.
Harms or exploits minors.
Involves fraudulent or deceptive practices.

Violations may result in account suspension or termination.

29. Errors and Corrections

Accuracy

While we strive for accuracy, we do not guarantee the correctness of information on the platform.

Corrections

We reserve the right to correct errors and update information without prior notice.

Updates to Medical Information

Medical information changes rapidly. We do not guarantee that the medical information provided is up-to-date. Always consult a licensed professional for the most current information.

30. Limitation of Liability

Maximum Liability

Our liability for any claim related to a product or service is limited to the amount you paid in the twelve (12) months preceding the claim.

Exclusion of Certain Damages

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for incidental or consequential damages.

Limitation of Liability for Indirect Damages

Gravity Telehealth is not liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of the platform.

31. Third-Party Content and Links

No Endorsement

The platform may contain links to third-party websites or content. Gravity Telehealth does not endorse or assume responsibility for any third-party content.

User Responsibility

Accessing third-party content is at your own risk.

32. Compliance with Anti-Bribery and Anti-Corruption Laws

Prohibited Conduct

All users, healthcare providers, and partners accessing Gravity Telehealth’s services must comply with all applicable anti-bribery and anti-corruption laws in their respective jurisdictions. Gravity Telehealth strictly prohibits offering, giving, soliciting, or receiving any form of bribe, kickback, or corrupt payment in connection with the use of its Platform.

Zero-Tolerance Policy

Gravity Telehealth maintains a zero-tolerance policy for corruption. We reserve the right to terminate access to services and report any suspected violations to the relevant authorities. Users and partners are encouraged to report concerns or suspected violations to support@clinicsmedicalgroup.com

33. Assignment of Terms

Rights to Assign

Gravity Telehealth may assign or transfer its rights and obligations under these Terms to any third party without your consent. Users may not assign their rights without prior written consent from Gravity Telehealth.

34. Severability and Waiver

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver

The failure of Gravity Telehealth to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

35. Entire Agreement

These Terms constitute the entire agreement between you and Gravity Telehealth regarding the use of the platform and supersede all prior agreements.

36. Changes to Services

Gravity Telehealth reserves the right to modify or discontinue the platform or any services at any time, temporarily or permanently, with or without notice.

37. Advertising and Promotions

Gravity Telehealth may display advertisements on the platform. Users agree that Gravity Telehealth may use certain information for advertising purposes in accordance with our Privacy Policy.

38. Notices

Communication Methods:

Gravity Telehealth may provide notices to users via email or postings on the platform. Users are responsible for maintaining accurate contact information.

39. Governing Language

These Terms are written in English. If they are translated into another language, the English version shall prevail in the event of a conflict.

40. Governing Law and Jurisdiction

Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

Dispute Resolution

Any disputes shall be resolved exclusively in the courts of Singapore.

41. No Agency Relationship

Nothing in these Terms shall be construed to create a partnership, joint venture, or agency relationship between you and Gravity Telehealth. Parties are independent contractors.

42. Conflict Resolution Between Documents

In the event of any conflict between these Terms and any other policies or agreements, these Terms shall prevail unless expressly stated otherwise.

43. Health Insurance Portability

Gravity Telehealth does not handle insurance claims or communicate with insurance providers on behalf of Patients. Furthermore, Patients should verify whether their insurance provider covers cross-border telemedicine consultations and prescriptions.

Foreign-issued prescriptions may not be eligible for reimbursement under local health insurance policies. Patients are responsible for checking whether their insurance provider will accept prescriptions from internationally licensed doctors before booking a consultation.

44. Professional Liability Insurance

Gravity Telehealth holds professional indemnity insurance that provides coverage for doctors delivering telemedicine consultations via the platform, including cross-border services, in accordance with the scope and terms of the policy.

While this coverage applies to consultations conducted through the Gravity Telehealth platform, Doctors remain responsible for complying with professional standards and applicable medical regulations in their licensing jurisdictions.

Doctors are not individually required to obtain separate malpractice insurance for their consultations on Gravity Telehealth, unless otherwise mandated by law or their medical licensing body.

45. Force Majeure

Gravity Telehealth shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, war, pandemics, or governmental actions.

46. Feedback and Intellectual Property

Any feedback or suggestions provided by users regarding the platform are entirely voluntary. Gravity Telehealth is free to use such feedback without any obligation or compensation to the user.

47. Compliance with Export Control and Sanctions

Users represent and warrant that they are not located in, under the control of, or a national or resident of any country subject to economic sanctions or on any denied party listing. Gravity Telehealth reserves the right to restrict services in compliance with international sanctions.

48. User Support Services

Contact Information

For inquiries or assistance, users can contact us at:

Email: support@clinicsmedicalgroup.com

Support Availability:

User support is available by email. We aim to respond to all inquiries as promptly as possible — usually within 24 hours. For assistance, please contact support@clinicsmedicalgroup.com

49. Headings and Interpretation

Section headings in these Terms are for convenience only and do not affect the meaning or interpretation of any provision.

50.User's Responsibility for Equipment

Users are responsible for obtaining and maintaining all equipment and services needed for access to and use of the platform and for paying all charges related thereto.

51. Acknowledgment

By using Gravity Telehealth's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.