Terms of Service

These Terms of Service were last updated on 26 February 2025 and apply to all users of Gravity Telehealth.

Terms of Service

Definitions

"Gravity Telehealth" refers to the online telemedicine platform owned and operated by Clinics Medical Group Pte Ltd, a company legally registered in Singapore. Gravity Telehealth connects patients with licensed medical professionals for tele-consultations.

"Clinics Medical Group" refers to Clinics Medical Group Pte Ltd, the legal entity that owns and operates the Gravity Telehealth platform.

"Platform" refers to the Gravity Telehealth website, mobile application, electronic medical records (EMR) system, and all associated software and services.

"Patient" refers to any individual who registers for an account on Gravity Telehealth to access telemedicine services.

"Doctor" refers to any licensed medical professional who registers on Gravity Telehealth to provide tele-consultations.

"User" refers to both Patients and Doctors using the Gravity Telehealth platform.

"EMR System" refers to the electronic medical records system used by Gravity Telehealth to store and record patient details and medical information.

"Tele-consultations" refers to remote interactions between Patients and Doctors facilitated through the Gravity Telehealth platform. Tele-consultations include, but are not limited to, video calls, audio calls, chat-based messaging, and email communication. These interactions encompass both synchronous (real-time) and asynchronous (time-delayed) forms of telehealth, enabling medical advice, evaluations, and recommendations without requiring in-person visits.

"Medication Recommendation" refers to advice provided by a Doctor regarding potential medications, which is not a legal prescription.

"Health Information" refers to all healthcare-related data, guidance, and materials provided on the Gravity Telehealth platform, including but not limited to text, images, videos, and other forms of communication related to healthcare.

"PDPA" refers to the Personal Data Protection Act of Singapore, a legal framework governing the collection, use, disclosure, and management of personal data. It balances the rights of individuals to safeguard their personal information with the legitimate needs of organisations to handle personal data responsibly for reasonable and lawful purposes.Scope of Services

2. Scope of Services

Gravity Telehealth is an online platform that facilitates communication between Patients and Doctors for tele-consultations. By accessing or using our services, you agree to these Terms of Service.

Non-Emergency Use Only: Gravity Telehealth does not provide emergency or urgent care services. Tele-consultations are intended for non-emergency healthcare needs only. If your condition worsens during a consultation or you experience a medical emergency, inform the Doctor immediately and contact your local emergency services.

Facilitator Role: Gravity Telehealth facilitates communication between Patients and Doctors but does not offer medical advice or treatment. We present self-reported information provided by Doctors and are not responsible for the accuracy of such information.

Patient Eligibility and Geographic Restrictions: Services may not be available in all locations. Patients must be located in jurisdictions where telemedicine services are legal and permitted. Patients are responsible for ensuring that using our services complies with local laws and regulations.

Software and Technology: The platform includes an Electronic Medical Records (EMR) system used by Doctors to record and view health information. It facilitates video consultations and includes chat/messaging features for communication between Patients and care coordination staff. The platform also carries out banking processes, including storing bank information. Patients can view certain medical records and Medication Recommendations from Doctors, extracted from the Doctors' medical records.

3. Cross-Border Telemedicine

International Consultations: Gravity Telehealth enables international consultations between Patients and Doctors. Patients must verify whether such services are permitted under their local laws and are responsible for determining the limitations of the consultation, including checking the Doctor's licensing limitations within their country.
Doctor Licensing and Scope of Services

Doctors Licensed in the Patient's Country:

These doctors can provide full medical consultations, including diagnosing medical conditions and prescribing medications, as permitted by local laws and regulations.
They can issue legal prescriptions that may be accepted in the patient's country.

Doctors Not Licensed in the Patient's Country:

These doctors are limited to providing medical advice and recommendations based on the information provided by the patient.
They cannot provide formal diagnoses or issue prescriptions that are legally valid in the patient's country.
Any medication recommendations are for informational purposes only and are not legal prescriptions.

Patient Responsibility:

Patients must:

Verify the licensing status of the doctor in their country.
Understand the limitations of the consultation based on the doctor's licensing.
Acknowledge that services provided by doctors not licensed in their country are for informational purposes and may require follow-up with a locally licensed healthcare provider.

Regional Differences in Medical Practices and Limitations of Knowledge: Patients acknowledge and accept that medical terminology, practices, guidelines, and standards of care may differ between regions and countries. Additionally, the availability of medicines, diagnostic tests, and treatments may vary based on regional regulations and resources. Patients further acknowledge that Doctors providing tele-consultations through Gravity Telehealth may not have full knowledge of the availability of care, guidelines, or best practices specific to the Patient's region, particularly in jurisdictions where the Doctor is not licensed. Gravity Telehealth and the Doctors are not responsible for any limitations or differences in care arising from these regional discrepancies.
Doctor Verification: We have an onboarding process where we verify the registration numbers and IDs of Doctors. While we strive to keep information up to date, we cannot be held responsible for inaccuracies in Doctors' profiles.
Patient Responsibility: Patients are responsible for assessing the suitability of a Doctor for their needs and verifying the Doctor's licensing status within their country. Patients must determine if Doctors are legally allowed to provide medical services or if only medical advice is permitted.
Compliance with Local Healthcare Regulations: Doctors and Patients must comply with all applicable laws and regulations in their respective countries. Gravity Telehealth is not responsible for any non-compliance by Users.
Data Protection Compliance: Gravity Telehealth abides by Singapore's PDPA and all relevant jurisdictions for data processing. We ensure Doctors adhere to their local data protection regulations.
Cross-Border Data Transfer: By using our services, you consent to the cross-border transfer of your data for providing telemedicine services.

4. Patient Consent and Telemedicine

By using Gravity Telehealth, you consent to telemedicine services and acknowledge:

Informed Consent Procedures: Patients must complete and acknowledge a separate informed consent form prior to each tele-consultation, detailing the nature, benefits, risks, and alternatives to telemedicine services.
Telemedicine Limitations:
Tele-consultations are not a substitute for in-person care. The absence of physical examinations may affect diagnoses and treatment outcomes. Patients should follow up with in-person care when recommended by the consulting doctor.

The scope of services provided through telemedicine may vary depending on the doctor’s licensing status in the patient’s country:

Doctors Licensed in the Patient’s Country: Can provide formal diagnoses and prescribe medications, as permitted by local regulations.
Doctors Not Licensed in the Patient’s Country: Limited to offering medical advice and recommendations. They cannot provide diagnoses or prescriptions.

Patients are responsible for reviewing a doctor’s licensing status, which is clearly displayed on the platform, and understanding these limitations when selecting a doctor for consultation.

Medical information provided during tele-consultations is based on the details shared by the patient and may not always reflect the most up-to-date clinical practices or local healthcare guidelines. Patients are encouraged to validate any recommendations locally and seek additional care if required.

No Guarantee of Availability: Gravity Telehealth does not guarantee that services will always be available. Services may be interrupted due to maintenance, upgrades, or other reasons beyond our control.
Data Privacy Risks: While we employ encryption and data security measures under PDPA standards, we cannot guarantee the elimination of all data transmission risks.
Non-Guaranteed Outcomes: Diagnosis accuracy depends on the information provided by the Patient. Patients must provide accurate and complete personal and medical details.
No Emergency Care: Gravity Telehealth is unsuitable for addressing life-threatening conditions. If your condition worsens during a consultation, inform the Doctor immediately and contact local emergency services.
Technical issues: In the event of incomplete consultations due to technical issues, patients are responsible for seeking alternative local healthcare if necessary to address their medical concerns.
Minors and Guardian Consent:

Age Verification: Users under 18 years old must have a parent or legal guardian present during consultations.
Parental Control and Access: Parents or legal guardians are responsible for managing the minor's account and have access to the minor's health information as permitted by law.
Guardian Responsibilities: Guardians are responsible for:

Providing consent for the minor's use of the platform.
Ensuring accurate information is provided.
Supervising the minor's interactions on the platform.
Being present during consultations.
Complying with these Terms on behalf of the minor.

5. Doctor-Patient Relationship

Establishment of a Doctor-Patient Relationship:

A formal doctor-patient relationship is established when:

A Patient books and attends a medical consultation with a Doctor who is licensed to practice medicine in the same country as the Patient.
The Doctor provides medical advice, diagnoses, or treatment within the scope of their professional license and in compliance with the laws of the Patient’s jurisdiction.

Medical Advisory Service:

If the Doctor is not licensed in the Patient’s country, a formal doctor-patient relationship is not established.
In such cases, the Doctor provides a medical advisory service only. This includes general medical advice, recommendations, or guidance based on the information provided by the Patient.
The advisory service does not include formal diagnoses, prescriptions, or treatment recommendations enforceable under the laws of the Patient's jurisdiction.

Limitations of a Medical Advisory Service:

The advice provided by Doctors not licensed in the Patient’s country is for informational purposes only and should not be used as a substitute for local in-person care or consultation with a locally licensed healthcare professional.
Patients are encouraged to verify and validate any recommendations with a healthcare provider licensed in their jurisdiction before taking action.

No Ongoing Care Obligation:

Whether a formal doctor-patient relationship or a medical advisory service is provided, the relationship is limited to the scope of the specific tele-consultation and does not imply an ongoing obligation of care unless explicitly agreed upon by both parties.

Acknowledgment by the Patient:

By using Gravity Telehealth, the Patient acknowledges and agrees to these terms regarding the formation (or lack thereof) of a doctor-patient relationship.

6. User Responsibilities

Patients must:

Provide Accurate Information: Submit accurate and complete personal and medical details.
Ensure Connectivity: Maintain stable internet connections and compatible devices for appointments. Secure your devices with up-to-date security software. Users are responsible for providing their own equipment, including devices and internet access, necessary to use the platform.
Technology Compatibility: Ensure that their devices meet the minimum technical requirements to use the platform effectively.
Secure Accounts: Protect account credentials and report unauthorised access promptly. Use secure networks to access the platform. Accounts must not be shared; only one account per Patient is allowed.
Limitation on Number of Accounts: Each Patient is allowed only one account. Creating multiple accounts is prohibited and may result in termination of services.
Abide by Terms: Misuse of the platform or abuse toward staff or service providers will result in a warning and possible termination of accounts. Gravity Telehealth reserves the right to refuse service.
Responsibility for Language Compatibility: Patients are responsible for ensuring effective communication during their consultation by verifying the spoken languages of the doctor prior to booking. The doctor’s language proficiency is displayed on their profile. If the patient does not speak a language the doctor is fluent in, it is the patient’s responsibility to arrange for a qualified translator or interpreter to facilitate the consultation. Gravity Telehealth and the consulting doctor are not responsible for any miscommunication, misunderstandings, or adverse outcomes arising from language barriers or the lack of a translator.
Definition of Misuse or Abuse: Includes, but is not limited to:

Providing false or misleading information.
Sharing accounts with others.
Using the platform for unlawful purposes.
Harassing, threatening, or defaming staff, Doctors, or other Users.
Attempting to access unauthorised areas of the platform.
Violating any applicable laws or regulations.

Telecommunication Charges: Users are responsible for any telecommunication charges, data charges, or other fees incurred while using the platform.
Restrictions on Reproduction of Platform: Users shall not copy, modify, distribute, sell, or lease any part of our platform or included software, nor may they reverse engineer or attempt to extract the source code of that software.
Acknowledgment of Understanding: By using the platform, Users acknowledge that they have read, understood, and agree to these Terms of Service.

Doctors must:

Provide Accurate Information: Submit accurate and complete professional and personal details, including valid medical registration numbers and IDs.
Compliance with Laws: Adhere to all applicable laws and regulations in their country of registration and in the Patient's country, if required, including licensing requirements for providing telemedicine services to Patients in other countries.
Professional Conduct: Provide services in good faith and in accordance with professional standards.
Maintain Professional Liability Insurance: Doctors are required to maintain their own professional liability insurance, ensuring compliance with the standards and requirements set by their medical licensing body or regulatory authority. It is the doctor’s responsibility to secure and uphold this coverage as mandated by the laws and regulations of the country where they are registered and practice.

7. Technology and Data Processing

Platform Use: Gravity Telehealth's platform includes an EMR system used to store Patient details and medical information. The platform facilitates video consultations and includes chat/messaging features for communication between Patients and care coordination staff.
Data Security: We employ industry-standard encryption to protect user data during transmission and storage. Data is stored on secure servers provided by Amazon Web Services (AWS).
Potential for Errors: Patients should be aware that software can malfunction or have errors. Gravity Telehealth is dedicated to resolving any errors promptly but is not liable for damages resulting from technological issues beyond our control.
No Guarantee of Availability: Gravity Telehealth does not guarantee that the platform will be free from errors or interruptions. Services may be temporarily unavailable due to maintenance or other factors.
Third-Party Software and Integrations: The platform may integrate with third-party software and services, which may have their own terms and conditions. Users agree to comply with any such terms when using third-party services.
Medical Records and Data Accuracy: There is potential for errors in medical notes recorded by Doctors. Gravity Telehealth cannot take responsibility for such errors. Patients should review their medical records and report inaccuracies.
Data Anonymisation and Research: Gravity Telehealth may use anonymised and aggregated data for research, statistical analysis, and service improvement. No personally identifiable information will be disclosed without explicit consent.
Security Incident Reporting: Users should report any security incidents or vulnerabilities they discover related to the platform to [patient.clinicsasia@gmail.com].
Data Backup and Recovery: Gravity Telehealth regularly backs up data and has procedures in place to recover data in case of system failures.

8. Connectivity and Rescheduling

Patient Connectivity Issues: If you experience connectivity issues during a consultation, switch to audio mode if possible or notify us within 24 hours to reschedule.
Doctor Connectivity Issues: If a Doctor fails to connect within 10 minutes of the scheduled time, you are entitled to a refund or rescheduling.
Cancellations:

Full Refunds: Available if cancellation is made with at least 48 hours' notice prior to the scheduled appointment.
Emergency-Based Cancellations: Gravity Telehealth understands that unforeseen emergencies may arise, preventing Patients or Doctors from attending scheduled consultations. Requests for emergency-based cancellations will be reviewed on a case-by-case basis. To be eligible, Patients or Doctors must provide sufficient and appropriate evidence supporting the nature of the emergency, such as a medical certificate, police report, or other verifiable documentation.

Gravity Telehealth reserves the sole and final discretion to determine whether the evidence provided is satisfactory and whether the cancellation qualifies as an emergency. Gravity Telehealth's decision regarding the approval or denial of an emergency-based cancellation, and any associated refund or rescheduling, shall be final and binding.

9. Liability and Limitations

Platform Liability

Gravity Telehealth is not responsible for:

Medical advice, diagnoses, outcomes, or treatments provided by Doctors.
Inaccuracies or omissions in Patient records caused by Doctors.
Availability, legality, or suitability of medications in the Patient's jurisdiction.
Errors or malfunctions of the software or platform.
Third-party content or websites accessed through the platform.

Doctor Liability

Doctors are independently liable for the medical advice they provide and for compliance with their local regulations. Gravity Telehealth takes reasonable steps to verify Doctors' credentials during onboarding but is not responsible for their ongoing compliance or professional conduct.

Medical Malpractice

Liability for Malpractice: Any liability for medical malpractice, as defined by applicable laws, is solely the responsibility of the Doctor providing the consultation or medical advice.
Dispute Resolution for Malpractice: In the event of medical malpractice, the Patient agrees to resolve the dispute directly with the care provider. Gravity Telehealth is not liable for any claims or damages arising from such disputes.
Gravity Telehealth's Role: Gravity Telehealth’s responsibility in cases of alleged malpractice is limited to providing contact information for the Doctor involved, if required to do so by legal obligation. Gravity Telehealth is not a party to any dispute between the Patient and the Doctor.
Disclaimer of Liability: By using the platform, the Patient acknowledges and agrees that Gravity Telehealth is not liable for any harm, injury, or damages resulting from medical malpractice.
Limitation of Liability for Indirect Damages: Gravity Telehealth is not liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of the platform.

Indemnification

Users agree to indemnify and hold harmless Gravity Telehealth, its affiliates, officers, agents, and employees from any claim or demand arising out of:

Your use of the platform.
Your violation of these Terms.
Your infringement of any rights of another.
Any breach of applicable laws or regulations.
Content you upload or share that infringes on third-party rights.

10. Medication Recommendations and Prescriptions

Doctors Licensed in the Patient's Country

Prescription Authority: May issue legal prescriptions in compliance with local laws and regulations.
Patient Responsibility: Patients are responsible for ensuring the prescription is valid and accepted at local pharmacies.

Doctors Not Licensed in the Patient's Country

Medication Recommendations: Can provide suggestions for medications, but these are not legal prescriptions.
No Prescription Authority: Cannot issue prescriptions that are legally valid in the patient's country.
Patient Responsibility: Patients must consult a locally licensed doctor to obtain a legal prescription if necessary.

Gravity Telehealth and Doctor Liability:
Gravity Telehealth and the doctors are not responsible for:

A pharmacy's decision to reject a prescription, even if issued by a doctor licensed in the patient’s country.
The availability or legality of recommended medications in the patient’s country.
Ensuring the medication’s appropriateness for the patient, which remains the patient’s responsibility to confirm with local healthcare providers.

11. Referrals

Referrals from Doctors on the Gravity Telehealth platform are informal suggestions provided to assist Patients in their healthcare journey. Gravity Telehealth and its Doctors are not liable for outcomes resulting from the Patient's decisions regarding referrals.

Non-Binding Nature:

Referrals for tests, treatments, or specialists are based on the consultation and are not official medical directives.

Patient Responsibility:

Patients must verify the suitability, availability, and appropriateness of any referral in their local healthcare system.
Patients are encouraged to confirm the credentials and relevance of recommended specialists or treatments.

Limitations:

Doctors may not have full knowledge of local resources, and referrals may not reflect availability or applicability in the Patient's region.

Follow-Up Care:

Patients are responsible for consulting local healthcare providers for further management.

Patient Responsibility: Patients must determine the risks and benefits of following the referral. Conduct due diligence regarding any referred services or specialists.
Liability: Gravity Telehealth and Doctors do not take responsibility for incorrect specialties being recommended. Doctors cannot be held liable for referrals except where they have broken laws in their country or acted in bad faith.

12. Privacy, Data Access, and Record Management

Compliance with Regulations
Gravity Telehealth complies with the Singapore Personal Data Protection Act (PDPA) and other applicable data protection laws to ensure the privacy, security, and appropriate use of personal data. All data retention, access, and processing practices are designed to align with these regulatory requirements.
Record Access
Patients may request access to their records by submitting a formal request, subject to verification processes. Gravity Telehealth will process such requests within four (4) weeks. Access to records is subject to applicable legal and regulatory obligations.
Retention of Health Data
Gravity Telehealth retains health data for a minimum period of fifteen (15) years or the maximum duration required by applicable laws, whichever is longer. This retention policy ensures compliance with legal, regulatory, and medical record-keeping standards. Health data will not be retained beyond this period unless there is a continuing legal or business purpose.
Retention of Non-Health Data
Gravity Telehealth retains non-health data, such as account registration details and transactional records, in accordance with the PDPA. As required by law, Gravity Telehealth will cease retaining personal data, or remove the means by which it can be associated with specific individuals, when it is reasonable to assume that:

The purpose for which the data was collected is no longer being served; and
Retention is no longer necessary for legal, regulatory, or business purposes.

Retention and Use of Anonymised Data
Gravity Telehealth reserves the right to retain anonymised data indefinitely. Once data has been anonymised to remove any means of identifying the individual, it is no longer considered personal data under the PDPA. Anonymised data and its derivatives, such as aggregated or statistical data, are deemed the property of Gravity Telehealth and its related future entities. This data may be used for research, statistical analysis, service improvement, and other lawful purposes without limitation or obligation to the original data subjects.
Patient Requests for Data Deletion
Patients may request the deletion of their personal or medical records by submitting a formal request to Gravity Telehealth.

Health Data: Requests for deletion of health data are subject to legal and regulatory obligations. Gravity Telehealth may retain health data beyond the requested deletion date if required for legal compliance or to protect Gravity Telehealth’s legal rights, such as defending against potential claims.
Non-Health Data: Non-health data, such as account registration details and transactional records, is not subject to deletion requests and may be retained indefinitely for business and compliance purposes.

Waiver of Claims upon Deletion
By requesting the deletion of medical records, the Patient expressly waives all rights to:

Take legal action against Gravity Telehealth related to the deleted records.
Claim compensation or damages resulting from the deletion of such records.

Procedure for Legal Requests for Data
Gravity Telehealth may disclose user data in response to legal requests, such as subpoenas, court orders, or other lawful mandates. Where permitted by law, Gravity Telehealth will notify affected users of such requests prior to disclosure.
Data Breach Protocol
In the event of a data breach, Gravity Telehealth will promptly notify affected users and take appropriate measures to mitigate the impact in accordance with the PDPA and other applicable data protection laws.
Children's Online Privacy Protection
Gravity Telehealth does not knowingly collect personal data from children under the age of 18 without parental or legal guardian consent. Parents or guardians may:

Request access to their child’s data by submitting a formal verification request.
Request deletion of their child’s data, subject to the following conditions:

Such requests must comply with applicable laws, including health data retention requirements.
Gravity Telehealth may retain certain data for the legally required retention period or to protect its legal rights, even if a deletion request is made.

13. Health Information

Informational Use Only
All Health Information provided through Gravity Telehealth’s platform, is intended solely for educational purposes. This information is not a substitute for professional medical advice, diagnosis, or treatment. Users should always consult a licensed healthcare provider regarding any health concerns or medical conditions. Gravity Telehealth does not guarantee that medical information provided on the platform is up-to-date or complete. Reliance on this information is at the user's own risk.
Copyright Protection
All Health Information, including text, images, videos, and other forms of content, is the property of Gravity Telehealth and is protected under applicable intellectual property laws. Unauthorised reproduction, reprinting, distribution, or use of any Health Information without express permission from Gravity Telehealth is strictly prohibited.
Ownership of Health Information
All Health Information provided on the Gravity Telehealth platform, whether original, translated, summarised, or edited, is the exclusive property of Gravity Telehealth. Gravity Telehealth reserves the right to publish, withdraw, modify, or alter any Health Information at any time without prior notice.

14. Dispute Resolution

Complaints: Submit concerns to [patient.clinicsasia@gmail.com]. We prioritise amicable resolution.
Arbitration: Unresolved disputes proceed to binding arbitration, governed by Singapore law. Arbitration may not be enforceable in all jurisdictions.
Class Action Waiver: Users agree to resolve disputes individually and waive the right to participate in class-action lawsuits.

15. Intellectual Property

Ownership of Content
All content, materials, and intellectual property available on or through the Gravity Telehealth Platform, including but not limited to text, graphics, logos, images, software, videos, design elements, and underlying code (collectively, "Content"), are the property of Gravity Telehealth, its affiliates, or licensors, and are protected by copyright, trademark, patent, trade secret, and other applicable intellectual property laws.
Limited License
Gravity Telehealth grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform and its Content solely for personal, non-commercial purposes. This license does not include any resale or commercial use of the Platform or its Content; any collection and use of listings, descriptions, or prices; any derivative use of the Platform or its Content; or any use of data mining, robots, or similar data-gathering and extraction tools.
Prohibited Uses
You agree not to:

Copy, modify, distribute, reproduce, republish, or display any part of the Content without prior written consent from Gravity Telehealth.
Reverse engineer, decompile, or disassemble any software or technology used on the Platform.
Remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed on the Platform.
Use the Platform or its Content for unlawful purposes or in a manner that infringes the rights of Gravity Telehealth or any third party.

Trademarks
The trademarks, logos, and service marks displayed on the Platform (collectively, "Trademarks") are the registered and unregistered marks of Gravity Telehealth, its licensors, or other third parties. You are not granted any right or license to use any Trademarks without the express prior written permission of Gravity Telehealth or the respective trademark owner.
User Contributions
If you submit or post any content, suggestions, feedback, or ideas to Gravity Telehealth (collectively, "User Contributions"), you grant Gravity Telehealth a non-exclusive, royalty-free, perpetual, irrevocable, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Contributions worldwide in any media. Gravity Telehealth reserves the right to remove or edit any User Contributions without prior notice.
Third-Party Intellectual Property
Gravity Telehealth respects the intellectual property rights of others and expects Users to do the same. If you believe that your intellectual property rights have been infringed on the Platform, please contact us immediately with the necessary details, and we will take appropriate action, including removing the infringing content if warranted.
Termination of Rights
Gravity Telehealth may terminate the limited license granted herein at any time if you breach these Terms or engage in unauthorised use of the Platform or its Content.
Legal Action
Unauthorised use of the Content or Trademarks may result in civil or criminal penalties under applicable intellectual property laws. Gravity Telehealth reserves the right to pursue all available remedies to protect its intellectual property rights.

16. Updates to Terms

Modification of Terms: We reserve the right to modify these Terms at any time. Updates will be communicated via email or the platform.
User Agreement to Updates: Continued use after updates constitutes acceptance. If you disagree, you must stop using the platform.
Notice for Changes in Fees: Any changes in fees for subscribed services will be communicated to users. Users’ continued use of the platform after fee changes constitutes acceptance of the new fees.

17. Termination of Services

User Termination Rights
Users may terminate their account at any time by contacting [patient.clinicsasia@gmail.com]. Upon termination, certain data may be retained as necessary to comply with legal, regulatory, or contractual obligations.
Gravity Telehealth's Termination Rights
We reserve the right to terminate or suspend a User’s access to the Platform at our sole discretion, with or without prior notice, in the following circumstances:

Violations of these Terms or any applicable laws or regulations.
Engagement in prohibited conduct or misuse of the Platform.
Non-payment of fees or charges for services rendered.

Outstanding Fees and Charges
In the event of account termination, Users remain responsible for any outstanding fees or charges incurred before the termination date. Gravity Telehealth reserves the right to take necessary actions, including legal proceedings or debt collection, to recover unpaid amounts. Users acknowledge that failure to settle outstanding fees may result in additional penalties or costs. Furthermore, Users agree to bear any expenses incurred by Gravity Telehealth in the process of recovering unpaid amounts, including but not limited to legal fees, administrative costs, and third-party collection agency charges.
Survival of Terms
Provisions of these Terms that, by their nature, should survive termination shall continue to apply after termination. These include, but are not limited to:

User Responsibilities.
Liability and Limitations.
Indemnification.
Dispute Resolution.
Any obligations relating to unpaid fees.

18. Accessibility and Non-Discrimination

Disability Compliance: We strive to provide access to individuals with disabilities, complying with accessibility standards.
Non-Discrimination: Gravity Telehealth does not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other protected characteristic.

19. Payments

Payment Terms: Payments are set and collected in U.S. dollars. Users are responsible for any currency exchange fees.
Taxes: Users are responsible for paying all taxes, duties, and other governmental charges imposed in connection with their use of the services. Gravity Telehealth will collect taxes where required by law.
Insurance Claims: We do not accept insurance at this time. Patients are responsible for all service costs.
Third-Party Payment Processors: Payments are processed through third-party services, which may have their own terms and conditions

20. Marketing Communications

Consent for Communications: User consent for marketing communications will be obtained separately. Users may opt out at any time.

21. Security Measures

Encryption Standards: We use industry-standard encryption to protect data during transmission and storage.
User Responsibilities: Users are responsible for:

Keeping account information confidential.
Using secure networks to access the platform.
Protecting devices with up-to-date security software.

Security Incident Reporting: Users should report any security incidents or vulnerabilities they discover related to the platform to [patient.clinicsasia@gmail.com].

22. Feedback and Surveys

User Participation: We may conduct general surveys to improve services.

23. Legal Disclaimers

No Warranty: The platform is provided "as is" without warranties of any kind.
Health Disclaimers: Telemedicine has limitations, especially cross-border. Services may not suit all medical conditions. We do not guarantee accuracy or completeness of information. Patients are responsible for seeking local in-person care if necessary.
Medical Device Disclaimer: The platform is not intended to serve as a medical device or software for diagnosis or treatment.

24. Initial Service Offering

Geographical Scope: Services will initially be offered to patients across Asia. Patients must ensure compliance with local laws.

25. Doctor Onboarding and Verification

Verification Process: Healthcare providers are required to submit relevant documentation or information for verification of identity, licence and clinical background.
Languages Spoken: Doctors' languages are displayed on their profiles for effective communication.

26. Emergency Situations

Gravity Telehealth’s services are not intended for managing medical emergencies. In urgent or life-threatening situations, patients must seek immediate medical attention from local emergency services or healthcare providers. While Gravity Telehealth aims to provide support where possible, the responsibility for obtaining urgent care lies with the patient.

27. Acceptable Use and User Conduct Policy

You agree not to:

Use the platform for unlawful purposes.
Distribute unsolicited material or spam.
Post or transmit harmful, defamatory, or offensive content.
Attempt to disable or interfere with the platform.
Violate or attempt to violate the platform's security.
Use automated means to access or collect data without permission.
Engage in any activity that:

Violates any laws or regulations.
Involves the transmission of unsolicited commercial communications.
Harms or exploits minors.
Involves fraudulent or deceptive practices.

Violations may result in account suspension or termination.

28. Errors and Corrections

Accuracy: While we strive for accuracy, we do not guarantee the correctness of information on the platform.
Corrections: We reserve the right to correct errors and update information without prior notice.
Updates to Medical Information: Medical information changes rapidly. We do not guarantee that the medical information provided is up-to-date. Always consult a licensed professional for the most current information.

29. Limitation of Liability

Maximum Liability: Our liability for any claim related to a product or service is limited to the amount you paid in the twelve (12) months preceding the claim.
Exclusion of Certain Damages: Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for incidental or consequential damages.
Limitation of Liability for Indirect Damages: Gravity Telehealth is not liable for any indirect, incidental, special, consequential, or exemplary damages arising from your use of the platform.

30. Third-Party Content and Links

No Endorsement: The platform may contain links to third-party websites or content. Gravity Telehealth does not endorse or assume responsibility for any third-party content.
User Responsibility: Accessing third-party content is at your own risk.

31. Compliance with Anti-Bribery and Anti-Corruption Laws

Prohibited Conduct: All users, healthcare providers, and partners accessing Gravity Telehealth’s services must comply with all applicable anti-bribery and anti-corruption laws in their respective jurisdictions. Gravity Telehealth strictly prohibits offering, giving, soliciting, or receiving any form of bribe, kickback, or corrupt payment in connection with the use of its Platform.
Zero-Tolerance Policy: Gravity Telehealth maintains a zero-tolerance policy for corruption. We reserve the right to terminate access to services and report any suspected violations to the relevant authorities. Users and partners are encouraged to report concerns or suspected violations to [patient.clinicsasia@gmail.com].

32. Assignment of Terms

Rights to Assign: Gravity Telehealth may assign or transfer its rights and obligations under these Terms to any third party without your consent. Users may not assign their rights without prior written consent from Gravity Telehealth.

33. Severability and Waiver

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Waiver: The failure of Gravity Telehealth to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

34. Entire Agreement

These Terms constitute the entire agreement between you and Gravity Telehealth regarding the use of the platform and supersede all prior agreements.

35. Changes to Services

Gravity Telehealth reserves the right to modify or discontinue the platform or any services at any time, temporarily or permanently, with or without notice.

36. Advertising and Promotions

Advertising: Gravity Telehealth may display advertisements on the platform. Users agree that Gravity Telehealth may use certain information for advertising purposes in accordance with our Privacy Policy.

37. Notices

Communication Methods: Gravity Telehealth may provide notices to users via email or postings on the platform. Users are responsible for maintaining accurate contact information.

38. Governing Language

These Terms are written in English. If they are translated into another language, the English version shall prevail in the event of a conflict.

39. Governing Law and Jurisdiction

Governing Law: These Terms are governed by the laws of Singapore, without regard to conflict of law principles.
Dispute Resolution: Any disputes shall be resolved exclusively in the courts of Singapore.

40. No Agency Relationship

Nothing in these Terms shall be construed to create a partnership, joint venture, or agency relationship between you and Gravity Telehealth. Parties are independent contractors.

41. Conflict Resolution Between Documents

In the event of any conflict between these Terms and any other policies or agreements, these Terms shall prevail unless expressly stated otherwise.

42. Health Insurance Portability

Gravity Telehealth does not handle insurance claims or communicate with insurance providers on behalf of Patients. Users are responsible for managing their own health insurance matters.

43. Professional Liability Insurance

Gravity Telehealth does not provide or assume responsibility for professional liability insurance for doctors using the platform. However, Gravity Telehealth may facilitate access to such insurance products through third-party providers. It is the sole responsibility of doctors to obtain and maintain appropriate professional liability insurance coverage as required by applicable laws and regulations in their jurisdiction.

44. Force Majeure

Gravity Telehealth shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, war, pandemics, or governmental actions.

45. Feedback and Intellectual Property

Any feedback or suggestions provided by users regarding the platform are entirely voluntary. Gravity Telehealth is free to use such feedback without any obligation or compensation to the user.

46. Compliance with Export Control and Sanctions

Users represent and warrant that they are not located in, under the control of, or a national or resident of any country subject to economic sanctions or on any denied party listing. Gravity Telehealth reserves the right to restrict services in compliance with international sanctions.

47. User Support Services

Contact Information: For inquiries or assistance, users can contact us at:

Email: [patient.clinicsasia@gmail.com]

Support Availability: User support is available during normal business hours as published on the Gravity Telehealth website: Clinicsasia.com

48. Headings and Interpretation

Headings: User support is available during regular business hours, as specified on the Gravity Telehealth App. Please refer to the App for the most up-to-date information on support hours and contact methods.

49.User's Responsibility for Equipment

Users are responsible for obtaining and maintaining all equipment and services needed for access to and use of the platform and for paying all charges related thereto.

50. Acknowledgment

By using Gravity Telehealth's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service are effective as of 26 February 2025.